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Shipping & Returns

Shipping Canada:

Free Shipping on orders over $99 before Taxes.  Orders under $99,  flat rate of $8.95 will apply with each order.

Your Packages will be sent using EXPEDITED service via Canada Post with a tracking #. If all items are in stock, the delivery take between 2-5 days (estimated)

We will try our best to have any orders placed before 3pm EST shipped out the same day. 

Shipping USA:

Flat rate of $9.99 will apply with each order. No Tracking # Provided.

 

Your Packages will be sent using USA Surface Small Packets service via Canada Post. The delivery take between 2-4 days (estimated)

Orders placed before 3pm EST will be shipped out within 24 hours. 

Shipping International:

We Ship WORLDWIDE!

International orders are subjected to actual shipping weight during checkout.  Glass bottles require extra care in handling and packaging. 

Refund/Exchange Policy:


We appreciate your purchase. Our hope is that our website and customer service can give you enough information to make a purchase that is suitable to your skin type and liking.

Our products are of the highest quality. Our ingredients are frequently flown in fresh from Africa. In order to assure you get a fresh product, we make our products in small batches. 

Unopened Item:

Please contact us at sales@sheaterraorganics.ca with your order# in the subject line and let us know the issue.

Ship it back to us, we will examine the condition of the products. If the condition is good, we will give you a refund, exchange or store credit.

You will have 10 days to return.  Customer is responisble for return shipping charges.

 

Opened/Used Item:

Please contact us at sales@sheaterraorganics.ca with your order# in the subject line and let us know the issue.

Ship it back to us, we will examine the condition.  The item should only appeared to be used once, in other words, the content of the items should be 95% unused!

You will have 10 days to return.  Customer is responisble for return shipping charges. 

 

*free shipping option is not available when there is an ongoing promotion.

**if our system is not giving us an accurate rate.

 

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